Introduction
Libraries are facing financial challenges due to the loss of unreturned books and videos. To combat this issue, libraries are now turning to collection agencies for assistance in recovering overdue materials. However, instead of resorting to strong-arm tactics, libraries are opting for a gentle and discreet approach to maintain positive relationships with their customers.
Tight Budgets and Increased Demand
Many libraries are experiencing tight budgets while also facing increased demand from patrons for various services such as DVDs, internet access, and more. A sluggish economy has resulted in reduced tax revenues, leading local and state governments to cut support for libraries.
Doing More with Less
Michael Gorman, president-elect of the American Library Association, acknowledges the financial strain libraries are under. He believes that utilizing collection agencies can provide an additional source of income to support libraries in their mission to provide essential services.
The Cost of Unreturned Materials
The Dayton Metro Library estimates that it loses up to $400,000 worth of materials each year. The library has over 500 patrons with overdue materials valued at more than $300 each. This loss in revenue puts a strain on the library's budget and prevents them from acquiring new items that patrons desire.
Collaboration with Collection Agencies
The Dayton library has collaborated with Unique Management Services Inc., a collection agency specializing in helping libraries recover overdue materials and fines. Unique Management Services Inc. takes a gentle and pastoral approach when contacting patrons, especially seminary students who make up half of their staff.
Positive Results
Unique Management Services Inc. reports that approximately 70% of patrons contacted return the materials or pay fines. This collaborative effort has resulted in a decrease in the number of fines and the quicker return of overdue materials.
Other Libraries' Approaches
Some libraries, like the one in Bay City, Michigan, are considering taking an even tougher approach by urging enforcement of an ordinance that could lead to the arrest of the worst offenders and potential jail sentences. However, most libraries prefer a more peaceful resolution.
Saving Costs with Collection Agencies
Unique Management charges libraries an average of $8.95 per account, significantly reducing the library's losses. The Dayton library expects to pay the company around $80,000 a year but anticipates receiving at least double that amount in returned materials and fines.
Support from Patrons
Patrons like Ann Ingoldsby of Enon support the increased vigilance in retrieving overdue materials, as libraries are now carrying more expensive items such as videos and DVDs. As responsible taxpayers, they believe it is essential to protect library resources and ensure that everyone has access to the materials they need.
Conclusion
Libraries are taking proactive measures to recover overdue materials by partnering with collection agencies. By implementing a gentle and respectful approach, libraries aim to maintain positive relationships with their patrons while ensuring the availability of resources for the entire community.
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Hotels and Libraries
While hotels and libraries may operate in different industries, both understand the value of providing exceptional service to their customers. Just as libraries invest in collection agencies to recover overdue books, hotels often partner with concierge services and guest service agents to ensure a pleasant and satisfying stay for their guests. Both industries strive to maintain positive relationships with their customers while managing their resources efficiently.